WHAT IS THE MEDIATOR'S ROLE?
The mediator's role is to facilitate communication between the parties, not to impose solutions. Mediators do not advise, take sides or render a judgment. Instead, the mediator will work with all the parties to help them reach a mutually acceptable resolution.
WHO IS THE MEDIATOR?
CCR mediators are certified, trained volunteers from various professional backgrounds including attorneys, social workers, human resources specialists, therapists, teachers, managers, executives, ministers, doctors, consultants, police officers and students.
WHAT ARE THE QUALIFICATIONS OF CCR MEDIATORS?
The Center for Conflict Resolution mediators must participate in CCR's rigorous 40-hour mediation skills training and pass a series of performance-based simulations before they are able to mediate.
CCR mediators are volunteers with a minimum commitment of 18 months. Throughout their commitment, volunteers attend various educational seminars, workshops and trainings hosted by CCR that enhance the mediator's skills and knowledge of the mediation process.
CAN I SPEAK TO THE MEDIATOR BEFORE THE MEDIATION?
The mediators are volunteering their time and do not work in the office. CCR case managers can answer any questions parties may have and can be reached during regular office hours.
Anyone can bring a case to mediation!
Please contact our case management team at 312-922-6464 extension 222 or newcase@ccrchicago.org if you'd like to open a mediation case.
AVOIDING EVICTION
Landlords Reginald and Loretta took their tenant Jessica to court for an eviction and three months of back rent. The two stated that Jessica violated the lease by having dogs, while Jessica argued that they failed to make repairs or address rodents in the unit.
The case was referred to mediation with CCR. The mediator facilitated a conversation that ended with an agreement: Reginald and Loretta agreed only to collect one month of back rent instead of three, as long as Jessica moved out at the end of the month.
They shook hands at the end of the mediation, relieved that they could move on without returning to court.